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1.1 DEFINITIONS
1.1.1 Account
A customer’s record relating to his/her
service or equipment billed to a telephone number.
1.1.2 Service Charge
Elements
A. Service Order
Charge
The Cooperative’s charge associated with the receipt,
recording and processing of information in connection with a customer’s or
applicant’s request for service to be provided to the same account, at the
same time and on the same premises or continuous property. Service Order
Charges are further classified as either primary or secondary.
B.
Customer Premise Visit Charge
The Cooperative’s charge
associated with a trip to the customer/applicant’s premises to comply with the
customer/applicant’s request to establish, to add to, or to rearrange service.
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1.2 APPLICATION OF
CHARGES
1.2.1 General
A. Service Charges
are in addition to other rates and charges normally applied under this
Tariff, and are applicable for all services furnished to the customer as
indicated throughout this Tariff except as modified hereinafter. Such
charges apply in addition to, and not in lieu of, Installation Charges or
Construction Charges associated with unusual costs incurred to establish
service.
B.
The Service Charges specified in this Tariff are intended to cover costs
incurred by the Cooperative to establish, to add to, or to rearrange service
as requested by the customer.
C.
The Service Charges in this Section are applicable to work performed during
normal working hours, on days of the week other than weekends or holidays.
If the customer requests that work be performed at hours outside of the
normal business hours (8:00 a.m. to 8:00 p.m.) or business week (Monday -
Friday), or interrupts work once begun, an additional service call charge of
$50.00 applies, plus any additional costs incurred by the Cooperative.
D. Except as
otherwise provided in this Section, all changes in location of customer’s
equipment or service from one premises to another are treated as new service
connections and the appropriate Service Charges will be applied.
E.
Except for installment payments, Service Charges may be required to be paid
at the time of application for service, or upon presentation of a bill.
F.
Service Charges are not applicable for:
-
Moves or changes required for normal maintenance and
repair of the Cooperative’s service.
-
Change or correction in billing name address when
there is not a change in responsibility and no connection,
disconnection, move or change in the service.
-
An upgrade or regrade of service for Cooperative
reasons.
-
The connection of telephone sets or other terminal
equipment when no line connection or central office access work is
required.
-
Telephone number changes for Cooperative reasons.
-
When service is reestablished at any location within
the same exchange after the destruction or partial destruction of the
customer’s premises by means beyond the control of the customer. If
service is established at a new location and the customer later moves
back to the old location Service Charges apply in connection with
reestablishment of service at the old location.
-
When existing customers disconnect their Local
Exchange Access Service.
-
Blocking access to 900
Service, provided that the blocking is requested either at the time the
telephone service is established at a new number.
-
Specific instances addressed in Section 6 of this
Tariff.
G. Charges specified
in this section do not apply to services furnished under the concurrence
provisions of this Tariff. Nonrecurring Charges for these services are
included with the Tariff provisions in which the Cooperative concurs.
1.2.2 Specific
Application of Service Charges
A. Service Order
Charges
-
For requests to establish an account for initial
connection of service.
-
For connection of additional local exchange
access lines, private lines or detached access lines to an
established service.
-
For changes and transfers of service involving a
change in name and responsibility, except in the case of a surviving
spouse who has established service.
-
For restoration of service disconnected for
non‑payment of telephone bills.
-
For subsequent requests for service, for
restoration of service at the customer’s request, and for requests
for change in class or grade of service.
-
For service ordered while the customer has a
pending service order and that service cannot be
included on the pending service order.
-
For additions, moves or changes of lines in the
same building or in different buildings on the same premises.
-
For requests to
move or change Cooperative‑owned terminal equipment provided in
connection with Semi‑Public Telephone Service.
-
For requests to change a semi‑public pay line to
a business line or a business line to a semi‑public pay line.
-
For each telephone
number changed at the customer’s request, including number changes
to provide trunk hunting. No charge is applicable for a number
change initiated by the Cooperative.
-
When two or more
segments of a local private line or detached access line are bridged
in the central office. In this event, a Service Order Charge will
apply for each segment of the affected line.
B.
Customer Premise Visit Charge
-
A Premises Visit Charge is
applicable when a trip to the customer’s premises is required to
complete work requested by a customer, as shown on the related service
order.
-
Only one
Premises Visit Charge will apply in connection with the same service
order. Except when more than one trip to the customer’s or applicant’s
premises is necessary for Cooperative reasons, the charge will apply if
additional trips are necessitated by a customer or an applicant request.
-
A Premises
Visit Charge is applicable when a trip to the customer’s premises is
required to arrange for the connection of or change to customer-provided
equipment.
-
A Premises
Visit Charge is not applicable to complete disconnection of service or a
change in service or facilities initiated by the Cooperative.
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1.3 SCHEDULE OF
SERVICE CHARGES
| |
Business |
Residence |
A.
Service Ordering Charges:
-
For connecting new or additional central office lines, per service
order.
-
For moving or changing existing service and equipment or adding new or
additional service and equipment other than central office lines, per
service order.
B.
Access Line Work:
-
Trip charge. (during business hours)
-
Installation charge per jack.
|
$70.00
$70.00
$25.00
$35.00
|
$70.00
$70.00
$25.00
$35.00
|
C.
Move and Change Charge:
-
For rearrangement of drop wire and/or
protector, a Service Order Charge and Premise Visit Charge
as specified above shall apply.
|
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1.4 PREMISE VISIT CHARGE
1.4.1
General
When a
customer trouble report requires a visit to the customer premises by a
Cooperative repairman and it is found that the trouble is in the
customer‑provided equipment, a non‑recurring Premises Visit Charge will apply
whether or not the customer‑provided equipment or inside wiring is legally
connected to the facilities of the Cooperative in accordance with the provisions
of Section 11 of our Local Tariff. The Premises Visit Charge is also applicable when
an employee is dispatched to a designated location to complete a customer
service request for the installation, move or change of service or equipment.
1.4.2
Rates and Charges
a.
Customer trip charge is $25.00.
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1.5 RETURNED CHECK CHARGE
1.5.1
General
The Cooperative will assess a charge for each instance where a check
is returned or otherwise dishonored by a bank or equivalent
business.
1.5.2
Rates and Charges
The Service Charge per
occurrence is $25.00 plus any other charges assessed to the Cooperative by
the financial institution and will be applied to each check returned due to
insufficient funds.
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1.6 RESTORATION OF
SERVICE CHARGE
1.6.1
General
When service is
temporarily suspended for non‑payment of charges, the service will
be restored upon payment of past‑due charges, as discussed in
Section 4 of our Local Tariff. In addition, a Restoration of Service
Charge will be applied.
1.6.2
Rates and Charges
The business and
residential rate for restoration of service is $50.00.
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1.7 LIFELINE/LINK
UP PROGRAM
1.7.1
Rates and Charges
A.
Lifeline/Link Up is a federally sponsored telephone assistance program
designed to make basic telephone service accessible to low‑income households
who are currently not on the public switched network.
B.
Assistance is provided by applying a discount to the applicable service
connection charges and lowers the cost of basic monthly local telephone
service by up to $8.25. Eligible applicants will receive a reduction of
one‑half of the charges for connection of telephone service, up to a maximum
of $30.00. These applicants also qualify for a deferred payment schedule for
any remaining installation costs up to $200.
C.
Application for the program may be made by calling 1-888-587-7034.
1.7.2
Eligibility Requirements
A.
The Federal Communications Commission defined the LUA eligibility
requirements in Dockets 80‑286 and 78‑72. The Discounted Service Connection
Charges will be provided for one (1) telephone line per household, at the
subscriber’s principal place of residence. Assistance is targeted to those
individuals who meet the following two criteria.
-
The
applicant must meet the income eligibility requirement. Total household
income must be at or below 135% of Federal Poverty Guidelines.
-
The name on
the phone bill must match the household member participating in the
eligible program, except for the free National School Lunch program.
1.7.3
Verification
A.
Dependency will be verified through self‑certification.
B.
The second requirement (income eligibility) will be verified by an
independent agency. The Cooperative will not issue a service order to establish
the applicant’s telephone service until proof of the applicant’s income
level has been obtained and verified. To prove income eligibility, an
applicant can either:
-
Show
that he/she is currently a recipient of benefits under one of several
specified public service programs as shown in Section 1.7.3.C.1,
following, or
-
Provide a copy of the most recent individual income tax return which was
submitted to the Internal Revenue Service.
C.
Income verification Process ‑ the specific procedures to be followed to
verify income are as follows:
-
Participation in Public assistance programs
The
specified programs are:
-
Low Income Home Energy Assistance (LIHEAP)
-
Federal Public Housing Assistance or Section 8
-
Medicaid
-
Food Stamps
-
Supplemental Security Income (SSI)
-
Temporary Assistance for Needy Families (TANF)
-
National School Lunch (free program only)
Individuals choosing this means of income verification are required to
obtain and deliver or mail to the independent agency a photocopy of a valid
identification card or of the appropriate documents that are issued to
them by the agency administering the program.
-
Individual Income Tax Return
Individuals choosing
this option are required to obtain and mail to the independent agency a
photocopy of their most recent U.S. Individual Income Tax Return (Form
1040, 1040A, or 1040EZ) which was submitted to the Internal Revenue
Service.
The independent agency will
determine the size of the family unit based on the number of exemptions
reported on the tax return. The independent agency will then compare the
family size and the amount reported on the tax return as adjusted gross
income to current federal poverty income level guideline tables, as
published in the Federal Register, to determine if the applicant
qualifies for the Lifeline/Link Up program.
1.7.4
Credit and Billing
A.
Credit Reference
The credit verification
procedures used for all applicants who apply for service with the
Cooperative will also be used for applicants applying for service under
the Program.
B.
Deposits
The deposit standards
used for all applicants who apply for service with the Cooperative will
also be used for applicants applying for service under the Program, except that deposit requirements will be waived for applicants without
credit history. The deposit may be waived if the applicant agrees to
toll blocking.
C.
Installment Billing
All applicants will be
made aware that the discounted Service Connection Charges may be paid in
equal increments over a three (3) month period.
D.
Billing Standards
Once service has been
established for an applicant, the customer will be expected to adhere
to the same bill payment policies expected of any other customer.
1.7.5
Local Exchange Service
The
Cooperative will inform the applicant of the lowest priced options for basic
local service. However, if the applicant chooses a higher grade of service,
the service order will be issued for that service and the applicant will be
billed for those additional services at the normal retail rate.
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1.8 SEASONAL AND VACATION SERVICE
1.8.1 General
A.
Upon written or verbal request to the Cooperative, a residential Customer may arrange
for the temporary suspension of their service. Suspension of service is
available on the customer’s complete service or on such portion thereof as
can be suspended.
B.
When the requested period of suspension is less than one (1) month, the
regular charges for the full month of service shall apply.
C.
When a complete or partial suspension is requested of more than one (1)
month, a $12.00 restoral charge will apply.
D.
Local or long distance service is not furnished during the period of
complete suspension. At the request of the customer, inward calls to a
station at which service is suspended may be referred to the telephone of
another station in the same exchange, providing facilities for referral are
available.
E.
The charge for the total suspension period may be collected in advance.
F.
There is no reduction in the charge for foreign central and foreign exchange
line mileage during the period of suspension.
G.
In connection with “Employee Telephone Service” the charge for service
during the period of suspension is zero percent (0%) of the rate regularly
charged for service.
H.
Service may not be suspended for more than twelve (12) months of any
consecutive twelve (12) month period. No more than three (3) suspensions
shall be granted during any twelve (12) month period.
I.
A one-time charge of $36.00 will be assessed for restoration of service. If
certain equipment of the Cooperative must be removed from the subscriber’s
premises in order to prevent damage, deterioration, or destruction of such
equipment, one hundred percent (100%) of the regular Service Connection and
Installation (nonrecurring) Charges will apply.
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1.9 TOUCHTONE CALLING SERVICE
1.9.1 General
A.
Touchtone Service is
provided for the origination of telephone calls through the use of a
touchtone pad instead of a rotary dial.
1.9.2
Rates and Charges
| |
Monthly Rate |
A.
Residence; per access line equipped
|
$N/C |
B.
Business; per access line equipped
|
$N/C |
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Section 2.0
2.0 CUSTOM CALLING SERVICES
2.0.1 General
A.
Custom Calling Services
are limited to those customers served by central offices arranged for this
service and are furnished only in connection with individual line service.
B.
Description of
Features
-
Call
Forwarding
Call
Forwarding enables a station user to divert all incoming calls to
another directory number. Call Forwarding is activated by first dialing
a code, then the telephone number to which calls are to be directed.
Activation, deactivation and the forward-to destination are controlled
by the station user. While in the active state, a reminder tone is
generated to the line with the Call Forwarding Service as each call is
transferred. Calls may be transferred to a location outside of the
Cooperative’s local calling area so long as the transferred to number
does not exceed 16 digits in length. In such event, the transferred to
number will incur toll charges.
-
Call Waiting
Call Waiting
provides a burst of tone to inform a station user with a call already in
progress that another call is waiting to be answered. The station user
may answer the waiting call by hanging up or hitting the switch hook.
-
Cancel Call Waiting
Cancel Call
Waiting allows a station user, on a per‑call basis, to deactivate Call
Waiting by dialing an access code.
-
Remote Call
Forwarding
Remote Call
Forwarding allows subscribers to activate their call forwarding feature
from locations other than their base telephone to make forwarding
changes.
-
Three-Way Calling
Three-Way
Calling allows a station user to add a third party to the existing call,
enabling a simultaneous conference between parties at multiple
locations. If multiple parties of the conversation subscribe to this
service, each may establish an additional line, to a maximum of six
lines.
-
Speed Calling
Speed Calling 8 Code enables a station user to call a list of up to
eight (8) preselected directory numbers by dialing one-digit codes
instead of the directory numbers. Up to thirty (30) numbers may be
accessed by a two-digit code with Speed Calling 30 Code.
-
Teen Line/Alternate Number
Teen Line/Alternate Number allows a second number to be assigned to a telephone line.
When the second line is called, it will have a distinctive ring which
lets you know which number was dialed.
-
Warm Line
Warm line
enables a call to be automatically routed to a specified number if no
digits are dialed within thirty (30) seconds after going off-hook.
-
Voice Mail
Voice Mail
allows you to save messages and access them at any time from any phone.
-
Per Call+ Block and
Bulk Blocking
Long Distance
Blocking is available to prevent unauthorized use of your telephone. It
allows you to restrict the use of your phone for long distance calls
with either the use of a PIN or with an on/off option.
2.0.2
Rates and Charges
Call Forwarding
|
$1.00 |
$1.00 |
Call Waiting
|
$3.50 |
$3.50 |
Cancel Call waiting
|
$0.00 |
$0.00 |
The following prices
are for Remote Call Forwarding only and are in addition
to applicable charges for service and equipment with
which they are used.
|
Remote Call Forwarding/RCF
Access
|
$1.00 |
$1.00 |
|
|
Remote Call Forwarding- change of number at the
request of the customer
- at the Remote Call Forwarding location
- to which calls are forwarded
- at both locations, at the same time
(Service Request Charge does not apply.)
|
None
None
None |
|
Speed Calling
|
$1.75 |
$1.75 |
Three-Way Calling
|
$3.00 |
$3.00 |
Teen Line/Alternate Number
|
$4.00 |
$4.00 |
Warm Line
|
$4.00 |
$4.00 |
Voice Mail
|
$7.00 |
$7.00 |
Per Call 1+ Block or Bulk Block
|
$5.00 |
$5.00 |
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2.1 LOCAL DIRECTORY ASSISTANCE
2.1.1 General
A.
Local directory
assistance service is furnished to customers who request assistance in
determining directory information.
B.
No charge applies
to visually handicapped or physically handicapped individuals who present a
certificate signed by a physician or issued by an agency recognized by the
State of Indiana as having the authority to certify the existence of such
handicaps.
2.1.2
Rates and Charges
The Cooperative
provides directory assistance services and the rates are as follows:
A.
Local - 40¢ (Exchange or EAS)
B.
Non-Local - 65¢ (Non EAS)
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2.2 TOLL RESTRICTION SERVICE
2.2.1 General
A.
Toll Restriction Service
is an optional service that prevents the origination of unauthorized toll
calls from a customer’s line, by means of blocking at the Cooperative’s
central office.
B.
This arrangement
denies all outgoing calls starting with the digit “1” or “0”.
C.
All local calls
will be permitted from the customer’s line.
D.
All local calls to
directory assistance will be permitted, except those that require 1+ or 0+
dialing.
E.
This service will
not block all toll calls a customer might make or receive, such as collect
calls and/or long distance calls placed by dialing digits other than “1” (i.e.,
976, if available).
F.
The customer
accepts full responsibility for denial of access to the toll network.
G.
The customer
accepts full responsibility for collect calls and/or long distance calls
placed by dialing digits other than “1” or “0”.
H.
The customer holds
the Cooperative harmless from any and all liabilities and/or damages which
may be alleged or incurred by the use of toll restriction, acceptance of
collect calls, and/or long distance calls placed by dialing digits other
than “1” or “0”.
I.
This service is
available only where facilities permit.
2.2.2
Rates and Charges
A.
The following rates and
charges apply in addition to the established rates and charges for each
access line with which these features are associated.
|
|
Business |
Residence |
Per
access line:
Toll Restriction allowing only local and 911 calls
|
$6.50* |
$6.50* |
* The
monthly rate for Toll Restriction Service will be waived for applicants
or customers
qualifying for Lifeline/Link-Up Service, as long as the applicant or
customer continues to
qualify for these services.
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2.3 OPERATOR ASSISTED LOCAL CALLS
2.3.1
Operator Assisted Charges
A.
All types of Local
Exchange Service have local calling areas as specified in Section 6 of our
Local
Tariff which are the areas that can be called on a flat rate basis (no
charge for individual calls) or on a local coin call rate basis.
B.
Local dial call: The call must be dialed and completed without the assistance of an operator
and must be billed to the originating telephone when a charge is applicable.
C.
Operator assisted
calls are handled by
interexchange carriers and charges are approved by the FCC and the
Commission.
Service charges - Added to initial and additional minute charges for the
following:
Customer Dialed Calling Card Station
Operator - Station Ask Operator to Place Call
Collect
Calling Card (using rotary phone)
Third Number
Operator - Person-to-Person
D.
Charges do not apply for the following Operator Assisted Local Calls:
-
Calls to designated Cooperative numbers for official telephone business;
-
Emergency calls to recognizable authorized civil agencies such as 911; or
-
Those cases where an operator provides assistance to:
-
Re-establish a call which has been interrupted after the calling
number has been reached;
-
Reach the calling telephone number where Cooperative-provided
facility problems prevent customer dial completion; or,
-
Place a sent-paid call for a calling party who identifies
himself/herself as being handicapped and unable to dial the call
because of his/her handicap.
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2.4 AUXILIARY LINE MILEAGE
2.4.1
General
Service no longer available. Existing customers have been grandfathered.
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2.5 CUSTOM LOCAL AREA SIGNALING SERVICES (CLASS)
2.5.1
General
A.
Custom Local Area
Signaling Services (CLASS) are enhanced services associated with Signal
System Seven (SS7). CLASS is furnished only in connection with individual
line service exclusive of semi-public telephone service and business line
service on which the Customer Premise Equipment (CPE) is a coin operated
instrument.
B.
Description of
Features
-
Anonymous Call
Rejection
Anonymous Call Rejection allows a customer with Calling Number Delivery
to block any incoming call which does not come through with an
identifiable name or number
-
Automatic Call Back
Automatic Call Back is an ongoing call management feature which will
enable the subscriber to have the system redial the last number called
from his/her station. This will apply regardless of whether the
original call was answered, unanswered, or encountered a busy tone. The
system will monitor the calling and called lines and will attempt to
connect the call for up to 30 minutes. The activation of this feature
can be canceled by the customer when desired
-
Automatic Recall
Automatic Recall is an incoming call management feature which will
enable a subscriber to find out who called them last. This will apply
whether the incoming call was answered, unanswered, or encountered a
busy tone. The subscriber can receive an announcement stating the
Directory Number of the last incoming call if it is not a non-published
number. This will allow the subscriber to decide if he/she wishes to
proceed with the call or to drop the request.
-
Calling Name Delivery
Calling Name Delivery will enable the subscriber to receive the name of
a caller and the date and time of the call on incoming calls. The name
will be delivered to the called party’s Customer Premise Equipment (CPE)
in the interval between the first and second ring. The displayed name is
the name associated with the calling party number.
-
Calling Number
Delivery
Calling Number Delivery will enable the subscriber to receive the
calling number on incoming calls. The number will be delivered to the
called party’s Customer Premises Equipment (CPE) in the interval between
the first and second ring. The calling number will remain for the
duration of the call and can be viewed from the display on the CPE.
-
Calling Number
Delivery Blocking
Calling Number Delivery Blocking will allow the calling party to
suppress a Directory Number such that the called party with Calling
Number Delivery does not receive the information. The called party will
receive a “private” message instead of the calling party’s DN.
Calling Number Delivery Blocking is provided to all subscribers on a per
call basis at no charge. To activate this feature, there must be a two
(2) digit code dialed prior to placing a call. Calling Number Delivery
Blocking on a per line basis is also available for no charge. This
feature blocks Calling Number Delivery on all calls without the
necessity of dialing a code with each call. This feature is included
with non-published numbers.
Law enforcement agencies, domestic violence intervention agencies, and
certain other governmental agencies may be granted Calling Number
Delivery Blocking on a per line basis without charge, if requested, on a
case-by-case basis at the Cooperative’s discretion. If the Cooperative
and the agency cannot reach an agreement on such a request, the agency
may submit the matter to the Indiana Utility Regulatory Commission for a
determination on the merits.
-
Customer-Originated
Trace
Customer-Originated Trace allows the subscriber to initiate a trace on
the last incoming call. The results of the trace will not be provided
directly to the subscriber initiating the trace. The trace log will be
printed at the Telephone Cooperative or at some designated law
enforcement agency premises. The subscriber will contact this agency to
determine further action to be taken. This type of trace is added to a
subscriber line only with a subpoena or a police case number.
The subscriber with this feature assigned as a station option will dial
a two (2) digit activation code to activate the feature. The call will
be traced automatically, and the originating Directory Number and the
time the call was made will be forwarded to the predetermined location.
-
Distinctive Ringing
Distinctive Ringing is an incoming call management feature which will
allow the subscriber to define Directory Numbers that will provide the
subscriber with special incoming call treatment. Any incoming calls on
this list will be indicated by a distinctive ringing pattern or a
distinctive Call Waiting tone, if applicable. Terminating calls from
telephone numbers which are not on the list, or which cannot be
identified, will be given standard treatment.
-
Selective Call
Acceptance
Selective Call Acceptance will allow subscribers to define a list of
calling Directory Numbers that will be accepted. Any calling numbers
not on that list will be routed to announcements and rejected. The
calling party not on the acceptance list will receive an announcement
stating that the call is not presently being accepted by the called
party. Subscribers can review and change the list of accepted Directory
Numbers as desired.
-
Selective Call
Forwarding
Selective Call Forwarding will allow the subscriber to have certain
terminating calls forwarded to a designated remote station. The
activity will occur whenever a call is received from a telephone number
which has been indicated on a list of numbers, referred to as the
Selective Call Forwarding screening list. Terminating calls from
telephone numbers which cannot be identified or have not been indicated
on the list will be given standard terminating treatment.
-
Selective Call
Rejection
Selective Call Rejection will allow the subscriber to define a list of,
at a maximum of thirty-two (32), Directory Numbers to be screened. Any
calling numbers on this list will be routed to announcements and
rejected. All other calls will be treated normally. The calling party
on the rejection list will receive an announcement stating the call is
not presently being accepted by the called party.
2.5.2
Rates and Charges
| |
Per Line Monthly Rate |
Anonymous Call Rejection
|
$1.50 |
Automatic Callback
|
$1.50 |
Automatic
Recall
|
$1.50 |
Calling Name and Number Delivery
|
$7.00 |
Calling Number Delivery Blocking (per call)
|
$N/C |
Customer-Originated Trace
|
$36.00 |
Distinctive Ringing
|
$2.00 |
Selective Call Acceptance
|
$1.50 |
Selective Call Forwarding
|
$1.50 |
Selective Call Rejection
|
$1.50 |
| |
|
SAVINGS
PACKAGES:
|
|
e-Voice – Basic Savings (includes 4 main features)
|
$4.00 |
e-Voice – Expanded Savings I (includes 5 main features)
|
$8.00 |
e-Voice – Expanded Savings II (includes 6 main features)
|
$8.00 |
e-Voice – Ultimate Savings (includes 7 main features)
|
$13.00 |
|
