My Endeavor
ENDEAVOR SERVICE AGREEMENT
GENERAL APPLICATION
DEFINITIONS
SERVICE PROVISION AND USE
CHARGES AND PAYMENT
TERMINATION OF SERVICE
DISCLAIMER OF WARRANTIES
LIMITATIONS OF LIABILITY
DISPUTE RESOLUTION
MISCELLANEOUS
SECTION 1
General Application
This Service Agreement (“Agreement”) constitutes your agreement with
Endeavor Communications (“Endeavor”) for any Services, as defined by
this Agreement, you subscribe to or receive from us, to the extent not
governed by any governmentally-regulated tariffs or other written
agreement between us, which tariffs or other agreement will supersede
this agreement only concerning provisions that are not consistent with
this Agreement. This Agreement is effective now for customers already
subscribing to Services, or the date customers subscribe to Services on
or after July 1, 2009.
This Agreement incorporates by reference our rates, charges, terms and
conditions for Services as posted and amended from time to time, and
appears on our Internet website
www.weendeavor.com. If you do not have internet access to our
website, you may request a
written copy
of these Prices and Rules by calling or writing to us at the
telephone number and address on our bills.
Your subscription to, use of, or payment for
Services constitutes your acceptance of this Agreement
and our
Prices and Rules. Contact us at
1-800-922-6677 immediately to cancel Services if you do not agree to any part of
this Agreement. If you cancel Services, you will be responsible for all usage
charges and the pro-rata portion of all monthly recurring charges incurred prior
to cancellation.
Changes to this Agreement
We reserve the right to change the terms and prices of the
Services at any time, including this Agreement and the Prices and Rules
incorporated in this Agreement. You will be provided written notice of changes
in pricing and other terms and conditions relative to this Agreement in
accordance with Section 9. The change will become effective on the date
described in the notice. We will not provide notice to you regarding price
decreases or the expiration of promotional pricing, offers, and terms. We will
not provide notice of changes to applicable taxes or surcharges, unless required
by law or regulation, but we may post such changes to the
Prices and Rules page on our Website.
Your continued use of the Services after any change
constitutes your acceptance of any such changes in the
Prices and Rules. Your sole remedy for
any changes made by us is your right to cancel the affected Service or terminate
this Agreement.
THIS
AGREEMENT REQUIRES THE USE OF ARBITRATION AND WAIVES ANY RIGHT TO TRIAL BY JURY
TO RESOLVE CERTAIN DISPUTES AND OTHERWISE LIMITS THE REMEDIES AVAILABLE TO YOU
IN THE EVENT OF A DISPUTE. You should carefully read all terms in this
Agreement, including a Mandatory Arbitration of disputes provision.
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SECTION 2
Definitions
“Company,” “we,” and “us” means Endeavor
Communications and any successor to or affiliate of Endeavor to the extent such
successor or affiliate provides Services to you under this Agreement.
"Prices and Rules” means the rates and descriptions, charges, or
other terms and conditions applicable to Services in addition to the terms
described here, incorporated by reference into this Agreement as posted to
the Website or by requesting a copy from us by calling the 1-800-922-6677.
In the event of conflict between the terms and conditions of this document
and the Prices and Rules, the terms and conditions of this Agreement govern.
You agree that it is impractical to list in this document all of the
Service descriptions, charges, and other terms applicable to all Services
governed by this Agreement and that providing this information on our
Website is a reasonable method of providing you with notice of the Prices
and Rules.
“Service” or “Services” means all telecommunications and ancillary
services we provide to you.
“Customer”, “you”, or “your” means any person or entity that
requests or uses Services.
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SECTION 3
Service Provision and Use
Provision of Services
In our sole discretion, we may accept or reject your request for
Services for any lawful reason. Before activation of any Service, we may check
your credit; verify your identity; require a deposit, prepayment or other fee to
establish or maintain Services; or require that you execute any authorizations
and verifications we believe necessary. You must have and maintain satisfactory
credit to receive and continue to receive Services.
Installation
If required, you
will provide reasonable cooperation to enable us or our agents to install or
repair the Services. You are responsible for damage to our equipment and
Services located on your premises, excluding reasonable wear and tear or damage
caused by us.
Use of Services
You agree to:
(A) ensure compliance with this Agreement by anyone you authorize to use the
Services; (B) pay all charges for Services provided or used under this Agreement
including, but not limited to, unauthorized charges incurred on calls placed
from your premises; (C) ensure that your actions and equipment do not directly
or indirectly interfere with our ability to provide Services to others, or the
quality of such Services; (D) comply with all applicable laws and regulations
when using our Services and not use our Services in an unlawful, fraudulent,
destructive, or abusive manner, or allow others to do so, (E) not use Services
in such a manner that causes interference with our or other users of our
network, and (F) allow us, in our sole discretion and without liability to
you, to place restrictions on use of your Services, and immediately (even during
a call) disrupt, suspend, or terminate your Services without notice for
violations, suspected violations, or to prevent violations of the terms of this
Agreement.
Monitoring
You understand
that it may be possible for unauthorized third parties to monitor data traffic.
If you wish to secure your usage in connection with any Services, you have the
obligation to obtain, at your own cost, encryption software or other
transmission security protections. You assume full responsibility for the
establishment of appropriate security measures to control or limit access to
your information.
Acceptable Use Policy
If you purchase
Services that connect to or flow over the Internet, you must conform to our
Acceptable Use Policy posted on our
Website.
Failure to Comply
If you fail to
comply with any provision of this Section 3, you release us from all liabilities
or obligations in connection with the affected Service and you will indemnify us
for all costs or damages that we incur as a result of your non-compliance as
described in Section 7 of this Agreement.
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SECTION 4
Charges and Payment
Charges
We will bill you
for Services on a monthly basis based on the current
Prices and Rules posted on the Website and
listed in any written information we send you. You agree to pay these
charges, including all applicable connection charges, usage charges, monthly
fees, monthly minimums, other fees, surcharges, taxes and federal, state and
local government or quasi-government imposed or permitted charges, including,
but not limited to, charges related to E-911, state and federal Universal
Service, Telephone Relay Service, payphone providers, Interexchange Carrier
Charges and Federal Subscriber Line Charge. Taxes and government surcharges
will be in the amounts that federal, state, and local authorities require or
permit us to bill you. You agree to pay all taxes, surcharges, assessments, and
other fees that are related to the Services and included on your bill,
unless you are exempt from these payments and provide us documentary evidence of
the exemption.
Billing
Any Recurring
Charges for your Service listed in the
Prices
and Rules begin accruing when the Service to which the Recurring Charges
are applicable is available for your use. You may be billed a prorated portion
of any Recurring Charges in the initial month of service. Recurring Charges may
be billed in arrears or in advance, depending on the Service, while monthly
usage charges are generally billed in arrears. If your monthly charges net to
$0, you may not be billed. Current billing information may be available in your
account information accessible from our Website and will be available by calling
our customer service number listed on your bill, and an additional fee may be
charged for bill reprints.
Payment
You must pay all charges applicable to your Services, including
all applicable taxes, fees, and surcharges, in U.S. currency within 17 days of
the bill date. We may charge you late payment fees or interest on those charges
equal to 10% of the first $3, and 3% of the remaining balance for all late
payments. The interest will be applied to the entire unpaid balance. If we
don’t receive your payment before the next billing cycle, you agree to pay any
costs and expenses associated with our collections efforts, including attorneys’
fees. We may charge you an insufficient funds or returned check fee, up to the
maximum rate allowed by law, if your check, bank draft, electronic funds
transfer, or other order for payment is dishonored or returned for insufficient
funds or any other reason. Our acceptance of late or partial payment (even
those marked “PAID IN FULL”) and late payment charges will not constitute waiver
of any of our rights to collect the full amount due under this Agreement.
Any mathematical error made by us or any of our representatives does not constitute
an offer and may be corrected by us.
You are
responsible for preventing any unauthorized use of the Services, and you are
solely responsible for paying us for any charges resulting from
unauthorized use of our Services.
Dispute Charges
Except as
otherwise provided by applicable law, you must notify us of any disputes
concerning any billed charges within 60 days of the date of the bill. You
accept all charges not disputed within 60 days. We mutually waive all rights of
subrogation against each other in connection with Services. To dispute a charge
on your bill, you must follow the procedures in Section 8 of this Agreement.
Credit Check; Deposits; Credit
Limits
Our provision of Service to you is subject to our approval of your credit. You give us permission to check and verify your credit as needed in our sole discretion. If we determine you are a credit risk at any time during your Service period with us, we may require you to submit a deposit or make an advance payment to us in a reasonable amount that we determine. If you fail to pay for Services when due, we may, without providing notice to you, apply your deposit or advance payment to the amount owed. If you refuse to make a deposit or advance payment or otherwise establish credit, we reserve the right to refuse to provide you Service subject only to applicable federal or state law. As we determine in our sole discretion and to the extent permitted by applicable law, we may set a credit limit on your account at any time. We may restrict the Services to which you have access if you exceed this credit limit.
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SECTION 5
Termination of Service
Termination of Service by You
You may cancel Services at any time by calling the toll-free number on your bill; however, your continued subscription to, use of, or payment for Services after the cancellation date you give us will continue this Agreement for those Services. If you cancel a Service prior to the completed installation of that Service, you agree to pay all reasonable costs incurred by us in implementation of the Service before cancellation notice was received, as if the implementation of the order had been completed.
Termination or Suspension of
Service by Us
To the extent permitted by the Prices and Rules and applicable law or regulation, we may terminate or suspend your Service with or without notice, depending on the circumstances, for any reason including for nonpayment of any amount owed to us, including late payment fees or disputed amounts that we determine were validly billed, and your violation of any limitation listed in Section 3 of this Agreement.
Termination of Payment
It may take up to 5 days to disconnect your Services. Regardless of the reason for disconnection, you must pay all charges incurred before our disconnection of your Service. You will be charged the full Recurring Charges for your Services for the month in which those Services terminate. Promotional credits or discounts may not be applied to your final bill. If you reinstate Services following cancellation or termination, we may require you to pay a reconnect fee or a deposit.
Force Majeure
We will not be responsible for any delay, interruption, or other failure to perform under this Agreement due to acts beyond our control. Force majeure events include, but are not limited to natural disasters (e.g. lightning, earthquakes, hurricanes, floods); wars, riots, terrorist activities, and civil commotions; inability to obtain parts or equipment from third party suppliers; cable cuts or other facilities damage by third parties, and acts of third parties; explosions and fires; embargoes, strikes, and labor disputes; governmental decrees; and any other cause beyond our reasonable control.
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SECTION 6
Disclaimer of Warranties
THE COMPANY PROVIDES ALL SERVICES “AS IS” AND DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES RELATED TO THE SERVICES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND YOU AGREE TO HOLD US HARMLESS FOR ALL SUCH PROBLEMS. WE DO NOT AUTHORIZE ANYONE TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU AGREE THAT YOU WILL NOT RELY ON ANY SUCH STATEMENT.
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SECTION 7
Limitation of Liability
Direct Damages
The Company is not
liable for any damages arising out of or in connection with any: (A) act or
omission by you, or another person or company; (B) provision or failure to
provide Services, including deficiencies or problems with any equipment used in
connection with the Services (for example, blocked calls, transmission failures,
interruptions in Service, etc.); (C) content or information accessed while using
our Services, such as through the Internet; (D) interruption or failure in
accessing or attempting to access emergency services, including through 911 or
otherwise, or (E) errors or omissions in any directory or database listings,
including listings we provide to public safety answering points. IF, FOR ANY
REASON, WE ARE FOUND TO BE RESPONSIBLE TO YOU FOR MONETARY DAMAGES RELATING TO
ANY SERVICES OBTAINED THROUGH US AND IF THIS LIMITATION IS FOUND TO BE
UNENFORCEABLE FOR ANY REASON, YOU AGREE THAT ANY SUCH DAMAGES WILL NOT EXCEED
THE PRO-RATED MONTHLY RECURRING CHARGES PAID BY OR OTHERWISE OWED BY YOU FOR THE
AFFECTED SERVICES DURING THE AFFECTED PERIOD.
NO CONSEQUENTIAL OR OTHER
DAMAGES
UNDER NO
CIRCUMSTANCES IS THE COMPANY LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT,
PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR IN
CONNECTION WITH PROVIDING OR FAILING TO PROVIDE SERVICES OR ANY EQUIPMENT USED
IN CONNECTION WITH THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR
OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUE, LOSS OF
OPPORTUNITY, OR COST OF REPLACEMENT SERVICES.
Indemnification
You will indemnify
and defend the Company, its directors, officers, employees, affiliates,
subsidiaries, agents, and their successors and assigns from and against all
claims, damages, losses, or liabilities, including reasonable attorneys’ fees,
arising from or relating to any Service, or any act or omission by you related
to any Service or any person you authorize or permit to use any Service,
including incorrect or misleading information, libel, slander, invasion of
privacy, identity theft, intellectual property infringement, and any defective
Service.
Survival
All provisions of this Section 7 will survive and continue to apply after this Agreement is canceled or terminates.
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SECTION 8
Dispute Resolution
Dispute Process
If you have a dispute with the Company relating to
any matter, you agree to first notify us at the telephone number or address
shown on your bill in an attempt to resolve your dispute. You must describe your
dispute with specificity and provide us with any supporting documentation. If
we have a dispute with you, we will notify you in writing in an attempt to
resolve the dispute. If after following this process, either party is unable to
resolve its dispute within 60 days of notifying the other party, either party
may take the dispute to small claims court, if appropriate under applicable
state or local rules or laws. Alternatively, either party may pursue the
dispute only as set forth below.
MANDATORY ARBITRATION OF
DISPUTES
INSTEAD OF SUING IN COURT, YOU
AGREE TO ARBITRATE ANY AND ALL CLAIMS, CONTROVERSIES OR DISPUTES OF ANY KIND
(“CLAIMS”) AGAINST US. THIS INCLUDES BUT IS NOT LIMITED TO CLAIMS ARISING OUT OF
OR RELATING TO THIS AGREEMENT, AS WELL AS CLAIMS ARISING OUT OF OR RELATING TO
OUR SERVICES, BILLING OR ADVERTISING, OR ARISING OUT OF OR RELATING TO EQUIPMENT
YOU OR WE MAY USE IN CONNECTION WITH SERVICES. THIS REQUIREMENT TO ARBITRATE
APPLIES EVEN IF A CLAIM ARISES AFTER YOUR SERVICES HAVE TERMINATED; AND APPLIES
TO ALL CLAIMS YOU MAY BRING AGAINST OUR EMPLOYEES, AGENTS, AFFILIATES OR OTHER
REPRESENTATIVES;
THE FEDERAL ARBITRATION ACT, NOT STATE LAW, APPLIES
TO THIS AGREEMENT AND ITS PROVISIONS AND GOVERNS ALL QUESTIONS OF WHETHER A
CLAIM IS SUBJECT TO ARBITRATION. THIS PROVISION DOES NOT PREVENT EITHER YOU OR
US FROM BRINGING APPROPRIATE CLAIMS IN A SMALL CLAIMS COURT HAVING VALID
JURISDICTION, OR THE FEDERAL COMMUNICATIONS COMMISSION OR A STATE PUBLIC
UTILITIES COMMISSION.
WE FURTHER AGREE THAT YOU WILL NOT JOIN ANY CLAIM
WITH A CLAIM OR CLAIMS OF ANY OTHER PERSON(S) OR ENTITY(IES), WHETHER IN A
LAWSUIT, ARBITRATION, OR ANY OTHER PROCEEDING. YOU AGREE THAT YOU WILL NOT
ASSERT ANY CLAIMS AGAINST US IN ANY REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE
ELSE, THAT NO CLAIMS WILL BE MADE OR RESOLVED ON A CLASS-WIDE OR COLLECTIVE
BASIS, THAT NO ARBITRATOR OR ARBITRATION FORUM WILL HAVE AUTHORITY TO ACCEPT OR
DETERMINE ANY CLAIMS ON A CLASS-WIDE OR COLLECTIVE BASIS, AND THAT NO RULES FOR
CLASSWIDE OR COLLECTIVE ARBITRATION WILL APPLY. THIS PARAGRAPH AND EACH OF ITS
PROVISIONS ARE INTEGRAL TO, AND NOT SEVERABLE FROM, THIS SECTION ON MANDATORY
ARBITRATION OF DISPUTES.
A single arbitrator engaged in the practice of law
will conduct the arbitration. The arbitration will be filed with and the
arbitrator will be selected according to the rules of the National Arbitration
Forum (“NAF”), or, alternatively, as we may mutually agree.
Except as expressly provided in the preceding
paragraph, the arbitration will be conducted by and under the then-applicable
rules of NAF unless the parties agree otherwise. NAF rules can be found at
http://www.adrforum.com. All expedited procedures prescribed by the
applicable rules will apply. We agree to pay our respective arbitration costs,
but the arbitrator can apportion these costs as appropriate.
Notwithstanding
any NAF rule to the contrary, an arbitration award is Final and binding and may
only be reviewed in accordance with the terms of the Federal Arbitration Act. Judgment on the award may be entered in any court with jurisdiction. IF FOR
ANY REASON, THE ABOVE PROVISIONS ON ARBITRATION ARE HELD UNENFORCEABLE OR ARE
FOUND NOT TO APPLY TO A CLAIM, YOU AGREE TO WAIVE TRIAL BY JURY. If you file a
judicial or administrative action asserting a claim that is subject to
arbitration and the Company successfully stays such action or compels
arbitration, you agree to pay us costs and expenses incurred in seeking such
stay or compelling arbitration, including attorneys’ fees.
Except as expressly provided above, if any portion
of this Mandatory Arbitration of Disputes section is determined to be invalid or
unenforceable, the remainder of the section remains in full force and effect.
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SECTION 9
Miscellaneous
No Waiver of Rights
If either
you or we fail to enforce or waives any requirement under this Agreement that
does not waive that party’s right to later enforce that requirement in the
future.
Limitation on Third Party
Beneficiaries
This Agreement does not give
any third party a remedy, claim, or right of reimbursement.
Severability
If any
provision of the Agreement is found to be unenforceable, the Agreement’s
unaffected provisions will remain in effect and the parties will negotiate a
mutually acceptable replacement provision consistent with the parties’ original
intent.
Assignment
You may not assign this
Agreement to any other person or entity without our prior written approval. We
reserve the right to assign or transfer all or part of our rights or duties
under this Agreement without notifying you.
Notices
You must provide notices to us
as described in the applicable sections of this Agreement. When we receive
notice from you via telephone, such notice will be effective on the date we
received your call, as shown by our records. We may provide you notice as
required under this Agreement in at least one of the following ways: postcard or
letter mailed to the most recent address on your account, bill messages, bill
inserts, email notification to an address provided by you, posting on the
Website, call to your billed telephone number and speaking to you or leaving a
message, or any other reasonable method of notice.
Governing Law
This
Agreement will be governed by the laws of the state of Indiana except that the
arbitration provisions in Section 8 will be governed by the Federal Arbitration
Act to the extent applicable.
Survivability
The terms and conditions of
this Agreement that by their sense and context are intended to survive the
expiration of this Agreement will survive.
Conflicts
If a conflict exists between or
among provisions within this Agreement,
including all referenced documents and the
Prices and Rules at the Website,
specific terms will control over general provisions.
Entire Agreement
This Agreement, including the
Prices and Rules on our Website, the
Acceptable Use Policy on our Website, and
all other referenced documents, constitutes the entire agreement and
understanding between you and the Company. No written or oral statement,
advertisement, or Service description not expressly contained or referenced and
incorporated into this Agreement will be allowed to contradict, vary, explain,
or supplement this Agreement.
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